Terms & Conditions
The Uniform Factory is 100% owned, operated and managed by Uniforms Galore Pty Ltd of 1/26 Titan Dve Carrum Downs Victoria 3199 AUSTRALIA - ABN No 45 888 986 895.
When you purchase online or through our retail outlets, you have entered into a contract with Uniforms Galore P/L
Delivery Policy: All items that have been purchased online by 12:00 (midday) on any given business day will be dispatched (subject to stock availability) on the same business day. Delivery will be to your designated address (inside Victoria) on the same or next business day. If you are not at the designated address when the courier company arrives, then the courier company will leave a calling card advising you to call them to arrange a collection time/date.
Returns Policy: Items can only be returned if they are faulty, incorrect product (not on your purchase order) or are the wrong size. All returned items must be delivered to 1/26 Titan Dve Carrum Downs Victoria 3199 AUSTRALIA within 7 days otherwise they can not be accepted. if you wish to return products, you must notify Uniforms Galore call centre on (03) 9750 0176 within 48 hours of receiving the products and Uniforms Galore will arrange for a courier to pick up the goods - If you are returning items due to being the wrong size, the purchaser will be responsible for all courier fees to replace the item.
No products that have had alterations, been washed, been worn or have been defaced by the purchaser can be returned unless there is manufacture error at fault. Also special order products can not be returned unless there is manufacture error at fault.
Refund Policy: Items can only be refunded if they are faulty or if we can not deliver the product purchased within 7 days, or if purchased by special order, if the product is not delivered within 7 days of the advised delivery date.
Credit Note Policy: If a client returns goods within 7 days of purchase due to the product being the wrong size or is no longer required, Uniforms Galore will issue the purchaser with a "Credit Note" (that is valid for 6 months) for the purchased price of the product returned less any Courier fees.
Disputes Policy: Uniforms Galore is proud to be an Australian Company. Any disputes between the client and the supplier (Uniforms Galore) that can not be resolved amicably will be dealt with through the state of Victoria legal channels and courts.
Products - This refers to any item purchased online or through our retail outlet. This could be sox, shirts, dress, jumper, etc.
Purchaser - This refers to the client that is purchasing products online through www.theuniformfactory.com.au or though our retail outlets.